Q&A

FAQ

  • 1

    What do you sell ?

    We Offid provide good quality of flashlight, headlamp, bicycle light, work light and other lighting products, as well as responsible services and reliable after-sales warranty.

  • 2

    Can we print our logo on the product ?

    Yes, we provide OEM and OBM service, we also have designer to help with your packing design.

  • 3

    How do you control the products quality ?

    Our well-trained workers will check the products one by one before packing, and we have quality controller to double check the goods condition before shipment. In this way, we can promise our customers that Offid can be trusted.

  • 4

    How long time to ship the goods if place an order ?

    Usually 7 days for sample or small order, 20 days for mass production, but sometimes depend on the order quantity.

  • 5

    Do you supply the sample ?

    Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

  • 6

    How do you handle the issue if the products have some problems after received ?

    Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.1%.
    Secondly, during the warranty period, we will repair or replace defected products.

  • 7

    How long should your led tube light serve ?

    The lifespan of a led tube light is decided by the quality of the power supply and chip. With good chips and power, our led tubes can serve 30,000 to 50,000 hours.

  • 8

    Do you sell accessories ?

    Yes, all accessories can be sold, please contact us for further details.

  • 9

    How long should your led tube light serve ?

    The lifespan of a led tube light is decided by the quality of the power supply and chip. With good chips and power, our led tubes can serve 30,000 to 50,000 hours.

  • 10

    What certifications do you have for your led tube lights ?

    Our led tube lights are CE ROHS EMC LVD BIS PSE ETL DLC approved.

  • 11

    What about Payment ?

    Bank Transfer (TT), Paypal,Western Union;
    30% the amount should be paid before producing,the balance 70% of the payment should be paid before shipping.

  • 12

    How do you ship the goods and how long does it take to arrive ?

    We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

  • 13

    How to order ?

    Step 1:Pls tell us application ,model ,quantity and the request.we quote you detailed prices. sample can be sent or special design for you if needed.
    Step 2:Proforma invoice confirmed, the order will be arranged upon receipt of your payment.
    Step 3:Confirm and ship the goods.Then tracking numbers will be sent by e-mail for air shipment.B/L and other documents shall be sent to you for sea transportation.
    Step 4:We will help to track the goods and provide kinds of clearance documents until you receive them safely.

  • 14

    Others ?

    We can provide OEM services, including custom services such as your Brand, LOGO, Color, Product Manual, Packaging etc.

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